Are you looking for a flexible and rewarding part time or outsource job in the shipping industry? If so, you might be the perfect fit for our Customer Support in Shipping Administration role. You will provide customer support and administrative assistance related to shipping operations from the comfort of your home or office. You will coordinate with customers, vendors, and other departments to ensure timely and accurate shipping of products. You will also maintain shipping records and assist with other administrative tasks as needed. You will have the freedom to choose your own working hours and schedule, as long as you meet the deadlines and quality standards. You will also receive competitive compensation and benefits, as well as training and support from our shipping team. If you are organized, detail-oriented, and customer-focused, apply now and join our CIEF Worldwide shipping team.
Responsibilities:
- Dealing with China Supplier/Manufacturer
- Assisting customers with import activities (e.g., air freight, sea shipping)
- Monitoring shipments and ensuring timely delivery
- Providing customer support and resolving inquiries/issues
- Communicating with customers and suppliers
- Communicating with related departments and third-party transporters on the delivery of shipments to customers
- Online customer services
- Answering client demands and managing the end-to-end customer experience across multiple channels
Requirements:
role mentions the need for interpersonal skills, negotiation skills, and the ability to manage
- Certificate/Diploma/Degree in International Business/Business Administration/Logistics/Supply Chain or equivalent
- 1-2 years of experience in Customer service
- Proactive and adaptable with a fast-paced environment
- Excellent communication and organizational skills
- Knowledge in the logistics field
- Interpersonal skills, including managing expectations and working well in a team
- Logical reasoning and problem-solving skills
Benefits:
- Remote-working
- Possibility of a permanent job offer
- Great team
Job Types: Part-time, Contract
Contract length: 6 months
Salary: RM2,000.00 - RM4,257.55 per month
Benefits:
- Flexible schedule
- Professional development
- Work from home
Schedule:
- Fixed shift
- Flexible hours
- Night shift
- Rotational shift
Supplemental pay types:
- Commission pay
Language:
- Mandarin (Preferred)
