Make a difference every day
We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".
Your Opportunity
We are looking for a People Manager who is Responsible for the management, guidance and operational strategic direction for the contract, ensuring that international best practise Facilities Management and customer service are delivered as per the requirements of the Project Agreements.
The ideal candidate should be Highly motivated, flexible individual with energy and drive and have good planning abilities, an analytical approach to problems and a good knowledge of built environment technology. Additionally, must be conversant with the requirements of all current relevant legislation that governs KSA.
This is a subject to contract award role based in Riyadh.
Key Accountabilities
Human Resources
Works with both the HR Business Partner and HR Shared Service management to agree and implement strategies that support business objectives such as but not limited to:
- Internal policy establishment & authentication
- Employment contract authentication
- Fix and monitor the Nitaqat and improve the percentage of Saudisation
- Ownership and produce a Nationalisation Strategy
- Lead and implementation of Nationalisation programme i.e. Fursati, Tamheer,
- Payroll, Overtime, final Settlement and TG calculation and payment to be in line with KSA regulations
- Supporting the HRBP and UAE HR team in the regional office in the visas planning for Serco KSA contracts, processing and advice on visa solutions across all the KSA bids
policies, consistent with employee standards, legislation and guidelines in the county of operations;
Ownership of the implementation and monitoring of the Performance Management
process within their contracts, including providing training to people managers;
Prepares weekly and monthly reports and make sure the Serco Essentials training is
delivered.
Manage ad hoc projects as directed by the HRBP.
Health, Safety, Environment & Quality Role Accountabilities
To support the Senior Leadership in leading the development and implementation of the Serco Management System (SMS) and provide the leadership to ensure that contents of
Health, Safety Quality & Environment and Information Security Policy Statement are known and understood by the contract staff
To comply with the organization’s QHSE policies and procedures at all times.
Conduct regular leadership HSE tours and inspections
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
Specific Requirements
Minimum Bachelor’s Degree or equivalent
A recognised HR qualification (CIPD or equivalent) is preferred.
Qualifications in Facilities Management related disciplines is desirable
7 years minimum Generalist HR experience, 5 years of which is supervisory/people manager capacity.
5 years minimum experience of managing people within a Facilities Managemen / Customer Service in a fast paced environment
Practical experience in managing complex ER cases, including redundancies,restructures, disciplinary and grievance cases and complex case management, performance and reward management, people transitions
Have an up to date understanding and application of employment law and HR best practice with full hands-on all Gov portals.
Excellent communication skills (written and verbal) to ensure that employee
Ability to apply judgement to individual cases, make decisions and manage risks;
Ability to build strong working relationships/networks with all stakeholders and maintain a high degree of integrity.
What’s in it for you?
At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:
Competitive monthly pay and allowances that are commensurate with the role and industry standards
Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.
Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.
