Description
We are currently looking for a Professional Services/Customer Support Engineer to join our Systems team and work on designing, developing, implementing, and delivering server, virtualization, and computing service solutions. This team is a multidisciplinary team of professionals, with a mindset to innovate, automate, streamline, and provide value to Omilia and its customers. Your goal will be to become an integral part of the team, making every problem of the platform a problem of your own and solving it accordingly.
Who are we looking for?
A team player who can create consensus whilst also challenging ideas & assumptions;
A person eager to learn new things and willing to take initiative/ownership;
A self-motivated, customer-oriented individual with strong analytical thinking & problem-solving skills.
What will you be doing?
Install/configure/administer systems for both internal and customer use at both operating system and application levels;
Monitor/ensure system performance;
Troubleshoot/solve problems;
Develop automation/testing tools and procedures;
Participate in projects to manage the solution design; work proactively to maintain a stable and viable architecture;
Stay current with technological developments; recommend ways of how your team can take advantage of new technology;
Document issues; put together information about procedures used in a repeated fashion;
Liaise with customers; participate in customer meeting/calls;
Evaluate and prioritize customer support cases(Jira Ticketing System).
Requirements
Desired Skills And Experience:
Bachelor's Degree in Computer Science or equivalent;
At least 3 years of relevant experience with system administration including installation, maintenance, and support or an equivalent combination;
Experience in the Linux Operating System and in particular RedHat/CentOS distributions;
Experience in installation, configuration, management, optimization of databases, mainly MySQL, Oracle, and MS SQL Server;
Experience in Web and Application Server Tools administration such as Apache-HTTP/Apache-Tomcat/Nginx or Wildfly;
Basic Knowledge of Networking: TCP/IP, HTTPS;
Experience in Virtualization Tools such as VMware;
Experience in developing and maintaining technical documentation;
Essential programming skills in Python or Bash;
Familiarity with help desk software usage (eg. Jira);
Experience in a customer-facing role;
Good knowledge of the English language;
Military obligations fulfilled (Greeks).
Will be considered as a plus:
Familiarity with Cloud concepts such as AWS/MS Azure or Google Cloud Platform;
Experience in telephony protocols such as SIP or VoIP;
Experience in Monitoring Systems such as Nagios/Icinga/Zabbix or Sensu;
Experience in Configuration Management such as Puppet/Chef/Salt or Ansible;
Experience with containerization concepts and Docker;
Experience with ELK.
Benefits
Fixed compensation;
Long-term employment with the working days vacation;
Development in professional growth (courses, training, etc);
Being part of successful cutting-edge technology products that are making a global impact in the service industry;
Proficient and fun-to-work-with colleagues;
Apple gear.
