Business Delivery Manager CES
Date: 30 Jun 2023
Location: Kuala Lumpur, East Asia, MY
Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Role Purpose:
- To manage the planning, implementation, and resourcing of Exam and English language products, services and programmes in Malaysia. To ensure high quality and fully compliant processes, as well as the highest levels of service to both internal and external clients and customers. To support delivering, planning and monitoring the project and account management for the business.
- The post will be based in Kuala Lumpur but expected to work with Universities across East and West Malaysia.
Main accountabilities but not limited to the following:
Work closely with English and Exams team to ensure that British Council’s English language products, Assessments and other services are planned, resourced and delivered to meet financial and quality targets for the English and Exams business. This includes the following:
Communication, Customer Care & Service Delivery
- Serving as the liaison among all stakeholders (Internal and External)
- Support the Client engagement manager in creation and circulation of internal and external communication
- Participates in and supervises the successful execution of each stage of the project
- Liaise regularly with the Ministries, Council and Universities during project delivery (and end of project) to gather feedback, summarise progress and make suggestions for next phase
- Liaise with Universities, EnglishScore, and English teams to ensure that EnglishScore onboarding, testing is completed in a timely manner, and results are reflected on the dashboard for training placement purposes
- Coordinate with Exams team and Universities to facilitate Aptis on-site setup, on-site/virtual training and agree on test dates and capacity
- Review usage and progress reports to ensure learners meet quality standards and make suggestions to internal teams for improvement/ closing gaps
- Provide logistical support and onsite training delivery to Universities in East Malaysia and West Malaysia
Data & Reporting
- Manage the process for weekly/monthly usage reports and certificates, liaising effectively with global & country teams
Administration
- Creating, implementation and tracking of tasks, project schedule and timeline
- Contract management, update and maintain contract templates, maintain contract tracker, ensure all obligations are met from both the parties, liaise with the legal representative of the customers as well as internal legal team
Finance
- Ensure the project is delivered on time and within budget
- Manage invoicing and the collection of income
- Monitor and manage debt in compliance with financial guidelines
- Carry out reconciliations, income accruals and deferrals, debtor management as required
- Support in risk assessment reporting
Role specific knowledge and experience:
Essential
- 3+ years of project management expereince
- Experience of working/coordinating in a large and/or geographically dispersed team.
- Proficiency in Microsoft office programs
Desirable
- Experience with B2G/I customers
Further Information:
Pay Band: 6 / Grade G (Salary starts from MYR 5,937)
Contract Type: Fixed Term Contract, 1 year
Location: Kuala Lumpur, Malaysia
Requirements:
Contract Type: Fixed Term Contract, 1 year
Location: Kuala Lumpur, Malaysia
Requirements:
- Candidates must have the right to live and work in the country in which the role is based.
- University degree or equivalent in a relevant subject or discipline
- Having PMP® certification or equivalent
Closing Date: Thursday, 13 July 2023- 23:59 Malaysia Time (GMT +8)
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
