Your tasks
- Manage the repair orders to fulfil the contractual obligation in accordance with the existing processes (i.e 3rd party business, customer feedback, teardown process)
- Proactively manage and solve commercial and technical issues with the support of the internal organization and with proper tools (i.e. EOR)
- Proactively develop the customer business relation to retain and expand the existing business in close coordination with Sales, including customer visits and contract review meetings
- Manage the invoicing activity and monitor the account receivable for the assigned customers
- Plan, control, and report order fulfilment in accordance with Customer Agreement
- Manage customer agreement internal and external
- Assist in negotiation of contract amendments with customer in coordination with Sales
- Build strong customer relationship and manage customer feedback (EOR)
- Reply to customer request and queries in a timely and customer centric manner
- Manage customer disputes: monitor account payments and lead cash collection and escalate as necessary
- Organize customer visits (incl. eg performance review meetings, negotiations for upcoming orders, clarification of contractual amendments)
Your profile
- Excellent communication and analytical skills, ability to work with a solution-based approach.
- University Bachelor’s Degree in engineering and/or business administration with strong understanding of financial and commercial aspects
- Technical knowledge of engine parts repair and overhaul processes and technology incl. strong knowledge of costing and pricing methodologies within the Engine Parts repair Services business field
- Core competencies in business economics, commercial affairs and financial modelling
- Significant (3 + years) experience in customer related and leadership positions in the MRO Aviation Industry if possible
- Strong commercial background with strong communication and presentation skills
- Able to work under pressure, flexible, creative thinking and innovative
- Fluent in English, French or German is an add-on
Your chance
- An attractive position in a global and dynamic company
- Competitive employment conditions
- Opportunity for professional and personal development
Thank you for your interest.
By submitting your application, you give your consent that all personal data you have submitted here may be processed by us for the purposes of candidate selection process in our company.
Please note that only candidates who meet the listed requirements will be contacted.
